Secur-A-Cell Handset Replacement Program

handset-replacement

It's quick and easy! Protect your phone today!

Inland Cellular is happy to offer a Replacement Program for your wireless phone.

If your phone is lost, damaged, or stolen*, just call one of our Customer Support reps or stop by your local Inland Cellular office and we’ll work quickly to verify your claim and get you back up and running wirelessly as quick as possible.

What Does it cost?

There is a low monthly fee based on your device which can range from $4.99 per month to $8.99 per month. For current pricing, see store for details.

Is there a deductible?

Yes. A deductible applies for each claim, which is due at the time of the claim. The deductible cost is based on your device and can range from $50 to $175. For exact deductible fees, please see store for details.

How often can I make a claim?

You can make up to two claims in any 12 month period.

Can I add Secur-a-cell to the phone I am currently using?

Yes, if the phone was purchased from Inland Cellular, is less than 1 year old, and is in good working condition. Claims may then be made after 30 days.

What kind of phone will I get?

We will repair the phone, if possible. Otherwise, we will replace it with a refurbished phone of the same model when available (if the same model is not available, we’ll use a phone of equal quality and features).

My replacement phone stopped working. What do I do?

There is a 90 day warranty on all replacement phones. If the phone is defective within 90 days, bring it in and we’ll repair or replace it.

My phone is not under warranty any longer and it stopped working – does Secur-a-cell cover it?

While Secur-a-cell does cover loss, theft, or damage, it does not cover normal wear and tear or manufacturer’s defects.

Secur-a-cell Exclusions

We will not pay “loss” caused directly or indirectly by any of the following, and such “loss” is excluded regardless of any other cause or event that contributes
concurrently or in any sequence to the “loss”:

A. Nuclear hazard, meaning: any weapon employing atomic fission or fusion or nuclear reaction to radiation or radioactive contamination from any other cause. However, direct physical “loss” caused by resulting fire will be covered.
B. War, including: undeclared or civil war; warlike action by a military force, including action in hindering or defending against expected attack; or, any government, sovereign or any other authority using military personnel or other agents of insurrection, rebellions, revolution, usurped action or action taken by government authority in hindering or defending against any of these.
C. Government action, meaning seizure or destruction of property by order of government authority.
D. Indirect “loss” or any delay, loss of market, loss of use or any other consequential loss; an increase of “loss” caused by or resulting from the delay in repairing or replacing covered property due to interference at the location of repair or replacement by strikes, other persons or any other cause for “loss”.
E. “Loss” caused by or resulting from insects, vermin, or other wild animals.
F. “Loss” due to voluntary parting of covered property by you or anyone entrusted with the property.
G. “Loss” due to obsolescence including technical obsolescence of the covered property.
H. Intentional or dishonest acts, including criminal acts, by you or any of your authorized representatives including: anyone you entrusted with the property and any of their family members, or anyone else with an interest in the property for any other purpose, acting alone or in collusion with others.
I. “Loss” caused by change in color, texture, finish, extraction or contraction of covered property, however caused, or any other cosmetic damage to covered property, however caused.
J. “Loss” caused by faulty repair, adjusting, installation, servicing or maintenance unless fire or explosion ensues and the only for “loss” by ensuing fire or explosion.
K. Discharge, dispersal, seepage, migration, release or escape of “pollutants”.
L. Unauthorized repair or replacement, including any repairs or attempted repairs by anyone, including owner, unless that person is an authorized repair person for that brand and model of phone.
M. Preventative maintenance or adjustments.
N. Use of the covered property in a manner for which it was not designed or intended by the manufacturer, or failure to follow the manufacturer’s installation, operation or maintenance instructions.
O. Error or omissions in design, programming, or system configuration, faulty construction; any original defect in any covered property; or, recall by the manufacturer.
P. Mechanical breakdown not caused by a covered cause of “loss”.
Q. Antenna damage resulting from carelessness of the use in which it was not designed for or intended by the manufacturer.

Inland Cellular reserves the right to deny any claim in the event lost or stolen equipment in not initially accompanied by a police report, or any situation in which a denied claim is shortly thereafter resubmitted for a claim where the “loss” is a result of intentional or dishonest actions taken by, or with the knowledge of, the user. Validity of claims is at the sole discretion of Inland Cellular.