Will IC get 4G/LTE? When?
- Yes! We are constantly striving to improve our network and data speeds and 4G LTE is the next step. While there is not specific date set for when this will happen, we are working towards this upgrade.
- Bills & Usage
Can I pay my bill over the phone, and do you charge a fee?
There are no fees for making a payment over the phone. We accept VISA, MasterCard, AmExpress and Discover card payments. We cannot accept check by phone.
How do I View or Pay my Bill?
Visit our Online Billing page by clicking here.
I changed my rate plan – does this affect my contract?
Rate plan changes do not affect your contract.
I changed my rate plan this month. Why is my bill higher than my monthly rate?
We bill for service one month in advance. Therefore on the next bill following a plan change, you will be credited for the old plan from last month and charged for the new plan for both last month and current month.
Why is it necessary to have a password on my account?
In order to comply with changes to the FCC regulations, telephone and wireless carriers are required to adopt additional safeguards to protect against unauthorized access to customers personal information.
Why is my first bill higher than my monthly rate?
There may be equipment that was billed to the account and/or pro-rations of your monthly service applied to the first bill
Do you make customers have a contract?
Customers are not required to have a contract.
How much does it cost to buyout my contract?
Contract buyouts are pro-rated based on the months left on the contract. Normally a premium smartphone buyout is $20 per month for every month left on the contract, a standard smartphone buyout is $12.50 per month and non-smartphones are $7.50 per month.
Please contact a customer support specialist at 1.800.248.8822 for full contract buyout details that are specific to your device and account.
I would like to upgrade my phone, but I’m still in a contract. What can I do?
You will have an option to either buy out of your current contract or purchase another phone for its retail price
- FCC Booster Registration
Can I purchase and use a signal booster with an "Industrial Use" label?
No. The FCC has established special rules for Consumer Signal Boosters to make sure they are simple to install and use, and don’t interfere with wireless networks. Inland Cellular customers can only purchase and install signal boosters that are designated for consumer use. “Industrial Use” boosters require an FCC license and special installation, and unauthorized use of these boosters could result in severe penalties.
Does Inland Cellular sell signal boosters?
Yes, Inland Cellular does sell consumer signal boosters; however, you are not required to purchase a booster from us in order to register it.
I just purchased an FCC-certified signal booster. Do I need to do anything before I turn it on?
Yes, you need to register your new signal booster in one of our stores or at www.inlandcellular.com/support/services/boosters/.Registering your booster is important to ensure you are in compliance with the new FCC rules, and it allows Inland Cellular to locate problematic boosters in the event of interference so that we can maintain our network’s reliability.
I moved my booster to a different location. Do I have to inform Inland Cellular?
Yes, you need to re-register the booster. The date of operation will be a key indicator used to determine the most recent location.
I operate more than one booster. Do I have to register each one?
Yes, Inland Cellular requires that you register each booster that is operated on the network.
I would like to buy a signal booster. What should I do?
Most FCC-certified signal boosters will be available by April 30, 2014. Inland Cellular is allowing the use of properly certified consumer signal boosters on its network, as long as it is registered with us, functioning properly, and not causing interference on our cellular network or with the service of others around you. For one of the new signal boosters to operate properly on the Inland Cellular network, it must be FCC-certified and have labeling that instructs the consumer to register it before use. Look for a label like this:
IMPORTANT: Not all FCC-certified signal boosters will work on the Inland Cellular network. Inland Cellular’s network operates on specific frequencies licensed by the FCC, and the signal booster must be compatible with those frequencies to enhance coverage. It is the responsibility of the consumer to ensure that the booster is compatible with the Inland Cellular network and if not purchased from Inland Cellular, to troubleshoot any operational issues directly with the booster manufacturer.
You may purchase a booster from Inland Cellular or from another source.
Is there a cost to register my booster?
No, there is no fee to register or use a signal booster.
What information do I need to complete my signal booster registration?
The following information will be required for the registration:
- Name of booster owner and/or operator (include both if different individuals)
- Inland Cellular cell number
- Booster location address (where it will be operated)
- Date of booster’s initial operation
- Booster manufacturer, model number, serial number and FCC ID label
What is booster registration?
Signal boosters are devices that can help cell phone users improve their coverage in areas where they do not get a good signal. For example, signal boosters can be placed in homes or cars to provide increased signal strength for cell phones, which may let the user complete a call in areas where they previously couldn’t. When these devices are properly installed, they can help consumers, wireless service providers, and public safety first responders by extending cell phone coverage to areas that would otherwise have weak signals.
Although signal boosters can improve cell phone coverage, malfunctioning, poorly designed, or improperly installed signal boosters can interfere with wireless networks and cause interference to a range of calls, including emergency and 911 calls. The Federal Communications Commission (FCC) recently adopted new rules for wireless signal boosters that go into full effect March 1, 2014. These new rules require consumers to: 1. Obtain their wireless carrier’s approval before operating a signal booster. 2. Register their devices with their wireless carrier. With these changes, Inland Cellular will now allow the use of FCC-certified consumer signal boosters on our network. A simple registration site has been set up on Inland Cellular’s website to allow customers to register their devices: www.inlandcellular.com/support/services/boosters/
What is done with the information that is collected?
The new FCC rules prohibit signal booster users from causing interference to wireless networks, so the registration information is used in case interference is detected. You may be contacted by Inland Cellular or the FCC in case interference issues are seen and in extreme cases, you may be asked to turn off the booster.
What is the difference between a “fixed” and a “mobile” booster?
A “fixed” booster is one that stays in one location, such as in your home, office or other stationary location. A “mobile” booster would be used in a moving vehicle like a car, boat or recreational vehicle.
- Hearing Aid Compatibility
Hearing Aid Compatibility (HAC)
What are HAC ratings?
HAC ratings let you know which phones are most likely to work with a hearing aid. The larger the number the better, there are two ratings:
- M-Ratings: Wireless devices rated M3 or M4 meet FCC requirements and are likely to generate less interference to hearing devices than wireless devices that are not labeled. M4 is the better/higher of the two ratings.
- T-Ratings: Wireless devices rated T3 or T4 meet FCC requirements and are likely to be more usable with a hearing device’s telecoil (“T Switch” or “Telephone Switch”) than unrated wireless devices. T4 is the better/higher of the two ratings. (Note that not all hearing devices have telecoils in them).
For more information go to: http://www.accesswireless.org/Disability-Categories/Hearing.aspx
Where can I find HAC ratings?
Make / Model HAC Rating Feature Level Apple 5c M3/T4 High Apple 5s M3/T4 High Apple 6 M3/T4 High Apple 6 Plus M3/T4 High Apple 6s M3/T4 High Apple 6s Plus M3/T4 High Apple 7 M3/T4 High Apple 7 Plus M3/T4 High BlackBerry 9350 M4/T3 High Coolpad 5560 M3/T3 High Kyocera E4510 M4/T4 Mid LG 270 Exchange M4/T3 Mid LG 272 M4/T4 Mid LG 991 M3/T3 High LG 992 M3/T3 High LG 995 M4/T4 High LG AN170 M4/T4 Mid Motorola XT1031 M3/T4 High Motorola XT1050 M3/T3 High Motorola XT1093 M4/T3 High Motorola XT1575 M4/T4 High Motorola XT1607 M3/T3 High Samsung G530 M4/T4 High Samsung G900 M4/T4 High Samsung G920 M4/T3 High Samsung G925 M4/T3 High Samsung G930 M4/T3 High Samsung G935 M4/T3 High Samsung N920 M4/T3 High Samsung R480 M4/T3 Mid Sonim XP4400 M4/T4 Basic
These phones have been tested and rated for use with hearing aids for some of the wireless technologies that they use. However, there may be some newer wireless technologies used in a phone that have not been tested yet for use with hearing aids. It is important to try the different features of a phone thoroughly and in different locations, using your hearing aid or cochlear implant, to determine if you hear any interfering noise. Consult your service provider or the manufacturer of the phone for information on hearing aid compatibility. If you have questions about return or exchange policies, consult your service provider or phone retailer.
Basic Tech Rating – Basic voice and text messaging capabilities
Mid Tech Rating – Media capable, text messaging, touch screen
High Tech Rating – Smart phones, data capable, e-mail capable
All of the phones we sell have the HAC ratings on the box. Also, our website lists the HAC ratings under the specs for each device. Or, you can contact us and we’ll be glad to provide HAC info.
If a phone is rated M4/T4 is it guaranteed to work with my hearing aid?
Not necessarily. It is best to try the phone with your hearing aid. You can come into any of our phones for a demo before you buy.
- Location, Hours & Staffing
Is Inland Cellular hiring?
We always welcome resumes. You can check out our job openings and submit your resume here
What hours are your stores open?
Monday – Friday: 8-6
1332 G St
Lewiston, Idaho 83501
Monday – Friday: 8-6
2612 Nez Perce Drive
Lewiston, ID 83501
Phone: (208) 798-0245 | (800) 248-8822
Monday – Friday: 8-6
960 West Pullman Road
Moscow, ID 83843
Phone: (208) 882-4994 | (800) 248-8822
Monday – Friday: 9-6
204 Johnson Ave.
Orofino, ID 83544
Phone: (208) 827-0225 | (800) 248-8822
Monday – Friday: 9-6
126 East Main, Suite 2
Grangeville, ID 83530
Phone: (208) 983-0160 | (800) 248-8822
Monday – Friday: 8-5
151 E. Main St.
Dayton, WA 99328
Phone: (509) 629-0789 | (800) 248-8822
Monday – Friday: 8-6
1605 SE Meadowbrook Blvd. Ste. 7
College Place, WA 99324
Phone: (509) 527-0516 | (800) 248-8822
Monday – Friday: 8-6
1035 Stratford Road Suite H
Moses Lake, WA 98837
Phone: (509) 765-6670 | (800) 248-8822
*Agents are not open on Saturday
What is the number for Customer Support?
Please call 800-248-8822, or email us at: firstname.lastname@example.org
Where are your stores located?
Lewiston, ID 2612 Nez Perce Dr, Suite A
Moscow, ID 960 W Pullman Rd
Grangeville, ID 126 East Main St, Suite #2
Orofino, ID 125 Johnson Ave, Suite #2
Dayton, WA 151 E Main St
Walla Walla, WA 1605 SE Meadowbrook Blvd, Suite #7
Moses Lake, WA 1035 N Stratford Rd, Suite H
Can I use any phone on a Fuel (prepaid) plan?
Yes, any Inland Cellular phone.
Do you offer employee discounts?
Yes, we have varying discounts dependent on work place
How much data do I need?
Access our Data Calculator
Can I use my phone in other countries?
- Yes! Your phone will work in many areas of Canada, and Mexico (coming soon!). You will be travelling to other countries, we have a solution. You may need to use a different phone (we’ll help you with that) that is compatible with the networks around the world. Go here for more info or contact us.
Does Inland Cellular have nationwide coverage?
- Yes! You can use your phone nationwide, in most areas. You do not need a special phone or rate plan to use your phone nationwide. There may be an additional fee on some rate plans. Also, you will want to have the latest PRL (Preferred Roaming List). If you are unsure what rate plan or PRL you have, please ask!
Does it cost more when I’m roaming?
- Most of our current and recent rate plans include nationwide roaming for no additional cost. However, our ‘Home Only’ plan and many of our older rate plans did not include roaming. If you are unsure if your plan includes nationwide roaming, please ask!
What carrier does my phone roam with when I am outside your service area?
- In order to provide nationwide coverage, we have partnered with all the major CDMA carriers, such as Verizon, Sprint, US Cellular, and many others. Depending on the area you are in and other factors, you could be using any of our roaming partners.
What is Inland Cellular’s Home Service Area?
- Our Home Service Area is the area in which we are licensed to provide cellular service. This is in the general areas of southeastern Washington and north central Idaho. Please see our map for more details.
What is roaming?
- Roaming occurs when you are using another carrier’s towers other than Inland Cellular. This will happen when you are outside of our Home Service Area. Your phone will indicate that you are roaming (indicator varies by device, but may be a triangle (∆) or the letter R at the top of your screen).