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VoLTE Troubleshooting

Quick guide for devices that are VoLTE capable:
iPhone 8 or newer
A11 or newer
Galaxy Note 10 or newer
Galaxy S10 or newer

iPhone devices listed below may need to toggle VoLTE on if their device is showing no service.

  • Settings – Cellular – Cellular Data Options – Voice & Data – Toggle VoLTE on
  • iPhone 8, iPhone SE (2020), iPhone XR, and iPhone XS

Samsung devices listed below may need to switch network modes if their device is showing no service.

  • Settings – Connections – Mobile networks – Network mode – Choose LTE/GSM
  • Samsung A12, A51, A42, A52, S10e, S10, S10 Plus, S20, S20 Plus, S20 Ultra, Note 10, Note 10 Plus, Note 20, Note 20 Ultra

WiFi Calling:

If you are in a fringe service area, most devices can utilize WiFi calling if you have internet service.

  • iPhone: Settings – Cellular – WiFi Calling – Toggle on
  • Samsung: Settings – Connections – Wifi Calling – Toggle on