Network Updates

Customers in specific calling scenarios are currently receiving calling errors, this can affect incoming and outbound calling. This issue does not affect text messaging services. Our network team is working to resolve the problems as quickly as possible.  

We are transitioning customers to Voice-Over LTE  services in our regional area in segments based on geographic location. You will receive a text message from us with a date to tell you when this change will happen on your specific device. After you receive this text, your device will use Voice-Over LTE (VoLTE) services inside…

iPhone Users iPhone users will need to enable VoLTE in their device settings. Click here for the steps. Samsung Users Samsung users need a software update before those devices can utilize VoLTE services. The timeline for releasing this software update will vary based on the device model.   Click here for the steps and to learn more…