VoLTE Services in the Inland Cellular Regional Area
November 16, 2023VoLTE services within the Inland Cellular Regional Area
November 16, 2023We are transitioning customers to VoLTE services within the Inland Cellular regional area. This process will roll out to customers in phases based on geographical regions. You will receive a text before the changes occur in your area with the date the changes will take effect.
If you’ve received the text, your device will use Voice-Over LTE (VoLTE) services inside the Inland Cellular Regional area. Earlier this year, national carriers decommissioned their legacy networks and transitioned to VoLTE, so customers traveling outside of the Inland Cellular regional area have already been utilizing VoLTE. The upcoming network changes will transition customers to VoLTE services within our regional area.
You may notice slight differences in coverage after this change. Customers can utilize simultaneous voice and data when voice calls are placed over LTE connections. Simply put, you can use data services while also on a phone call. When both parties utilize a VoLTE calling connection, you will notice a fast call connection, improved call quality, and reduced background noise.
If you experience issues with service following this change, you can fill out a trouble ticket on our website at this link:
Incoming Call Routing Issues – Affecting Specific Line Ranges
October 24, 2023Some customers have been experiencing problems with calls placed from other networks not being able to reach the Inland network, resulting in the calls not being able to be delivered to our customers. This only occurs with specific line ranges. When a call is placed from the network, such as from a landline or another cell phone carrier, it must travel through their network and find our network, sometimes utilizing third-party transport links and/or networks. It sometimes occurs that the call never gets to our network. Since it doesn’t hit our network, we cannot deliver the call to our customer (or even know it was placed).
The only way to troubleshoot and resolve these issues is for the person who made the original call (not our customer) to contact their phone service provider and open a trouble ticket. Then, if that provider contacts us, we can work through the problem and fix it. Unfortunately, this rarely happens; and, even when it does, the fix is not only just for that particular line range but also often temporary. This is a very frustrating issue for our customers, as well as for us.
We are working on a new solution that we expect to be permanent across all line ranges affected. We are changing some of our routing to a new partner provider because they control more routes and can troubleshoot issues quickly without using multiple other partners. This migration will take some time as we must work with all other phone providers to route calls differently, but we expect to complete it by the end of 2023.
Thank you for your patience as we work to get this problem resolved definitively.
Voice & Text Messaging Outside Inland Cellular Regional Area
January 25, 2023iPhone Users
iPhone users will need to enable VoLTE in their device settings. Click here for the steps.
Samsung Users
Samsung users need a software update before those devices can utilize VoLTE services. The timeline for releasing this software update will vary based on the device model. Click here for the steps and to learn more about VoLTE.
If you do not have the most up-to-date device software, a VoLTE-capable SIM & phone, your calling and text messaging services may be impacted when using our national partners’ networks. LTE data services will remain functional, and customers can utilize over-the-top applications to communicate when outside our home area. LTE data services will remain functional, and customers can utilize over-the-top applications to communicate when outside our home area. Find out if your device & SIM are VoLTE Ready
iMessages and Facetime audio calls for iPhone users will still be functional because these messages travel over the LTE data network. Samsung users calling via google duo will also work.
Frequently Ask Questions:
How do I know if my device & SIM are VoLTE capable?
You can check your device and SIM on this page: https://inlandcellular.com/volte/
Will my cellular data still work outside the Inland Cellular Regional area?
LTE Data services will remain functional, and services inside the Inland Cellular regional area will not change.
What are over-the-top applications?
Over-the-top (OTT) applications are any app on your phone that utilizes cellular data or the internet rather than traditional cellular service.
Commonly used apps: Messenger, Talkatone, WhatsApp, Google Duo, Facetime, Snapchat, Zoom, Teams, Hangouts, Google Voice
I requested a SIM be mailed to me, but I haven’t gotten it; what do I do?
You can always reach out to us, and a rep can check your account to see if your SIM card order is pending. Call us, chat with us online or stop by your nearest location.
