VoLTE Network Transition

We are sunsetting our legacy CDMA network and transitioning to exclusively utilizing Voice over LTE (VoLTE) services. We will decommission CMDA technology on sites in phases based on geographic regions. National carriers discontinued CDMA services previously, so customers already utilize VoLTE services when using our national roaming partners and in certain areas of our home region.

Customers will need a VoLTE-capable device and SIM card to utilize calling services in areas where the CDMA network has been turned off. Customers using older devices that don't utilize a SIM card may be unable to utilize 911 calling services in these regions. 

Customers living in a region transitioning to VoLTE services will receive a text notification of network changes in their area. If you frequently travel to areas shown on the map below, please reach out to us, and our support team can help ensure you experience isn't impacted.

The first phase of this transition will be in these two areas beginning June 15th:

Wilbur Store Area

Communications sites along Highway 2 and I-90 west of Spokane and along Highway 28 in Washington.

Walla Walla Surrounding Area

Communications sites serving the areas surrounding Walla Walla no longer have CDMA services. CDMA will remain available in the town of Walla Walla.

Voice-Over LTE

Is your device & SIM card VoLTE Ready?

Enter your phone number below
to check if your SIM & Device are VoLTE capable.

You've got options to upgrade:

Call Us

Speak to our support team at
800-248-8822

Visit Our Store

Visit your nearest Inland Location a rep will assist you.

Chat With Us

Use the button at the bottom of the screen to chat with us.

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Stay in touch, out of the area

Over-the-top applications

Over-the-top (OTT) applications are apps on your phone that utilize cellular data or an internet connection rather than traditional cellular service.  If you experience issues with voice calls but have LTE data, these apps can help you stay in touch.

Common apps you can use to stay in touch:

  • Facebook Messenger
  • Talkatone
  • Google Duo
  • Facetime
  • Snapchat
  • Hangouts

Click the questions below to learn more:

What you need to know about VoLTE

CDMA is the legacy 2G technology for voice and texting services. As technology evolves, transitioning voice traffic to using data networks is the progression of the wireless industry. This technology is called Voice-Over LTE or VoLTE.

You will see a difference in voice coverage as CDMA services are decommissioned.

Transitioning voice traffic to using data networks is the progression of the wireless industry; however, data signals and voice signals travel differently and provide varying coverage areas because they are different technologies. 

If your device and SIM are not VoLTE-capable you will be unable to use 

  • Standard voice service, using the dialer
  • Standard SMS texting
  • Standard 911 calling

Your SIM is a small integrated circuit that stores your mobile phone's identification information so that you can utilize our cellular network. As a result, you will need a VoLTE-capable SIM to use calling services.

Upgrading your SIM as soon as possible ensures you continue to have voice services.

Swapping your SIM is simple & free:

  • Call us at 800-248-8822
  • Chat with us
  • Or request a SIM be mailed to you using the form below

 

Please get in touch with us by chat, phone, or in-person to discuss upgrade options; Click here for ways to contact us.

Apple iPhone 7
Apple iPhone 7 Plus
Apple iPhone 8
Apple iPhone 8 Plus
Apple iPhone X
Apple iPhone XS
Apple iPhone XS Max
Apple iPhone XR
Apple iPhone 11
Apple iPhone 11 Pro
Apple iPhone 11 Pro Max
Apple iPhone 12
Apple iPhone 12 Mini
Apple iPhone SE (2nd Generation)
Apple iPhone 12 Pro
Apple iPhone 12 Pro Max
Apple iPhone 13 Pro Max
Apple  iPhone 13 Mini
Apple  iPhone 13
Apple  iPhone 13 Pro
Samsung A11 
Samsung A51
Samsung A52
Samsung Galaxy S20 Fan Edition
Samsung S20
Samsung S20+
Samsung S20 Ultra
Samsung S21
Samsung S21+
Samsung S21 Ultra
Samsung Galaxy S21 Fan Edition 
Samsung Galaxy Note 10
Samsung Galaxy Note 10+
Samsung Note 20 
Samsung Note20 Ultra
Samsung  A12
Samsung  A42
Blank white SIM card with different precut sizes and smartphone on black slate. 3D rendering and photo

VoLTE Benefits

  • Improved Call Quality

    When both parties are utilizing a VoLTE calling connection you will notice improved call quality and reduced background noise.

  • Simultaneous Voice & Data

    Users can have access to voice and data services at the same time when using VoLTE.

  • Fast Call Connection

    Calls connect faster using VoLTE.

Please, mail my SIM to me:

Please note that your SIM will arrive along with a SIM tool & steps to walk you through the process. You will need to reach out to our customer support team and complete this process during business hours so our reps can assist you.
Name(Required)
Please provide the address you want the SIM card mailed to:(Required)
This field is for validation purposes and should be left unchanged.

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Have Questions?