Location: Walla Walla, WA Company: Inland Cellular
Position Overview
The Sales Supervisor is responsible for leading the day-to-day operations of Inland Cellular’s wireless and broadband retail location in Walla Walla, Washington. This role oversees a small team of sales and customer care representatives and is accountable for driving sales performance, delivering exceptional customer experience, and ensuring efficient store operations including inventory, scheduling, and compliance. This is a hands-on leadership role ideal for someone who enjoys coaching a team, selling alongside staff, and owning results in a community-focused retail environment.
Sales Leadership & Performance
Lead, coach, and motivate retail staff to achieve and exceed sales goals for wireless, broadband, and related services. Actively participate in sales while modeling effective selling behaviors. Track daily, weekly, and monthly sales performance and address gaps. Execute promotions, upsell, and cross-sell strategies aligned with Inland Cellular objectives.
Customer Experience & Care
Deliver a consistent, high-quality customer experience. Resolve escalated customer issues professionally and efficiently. Ensure staff are knowledgeable on products, pricing, and policies. Build strong local community relationships to support brand growth.
Team Supervision & Development
Supervise and develop a small team of retail sales and customer care representatives. Assist with hiring, onboarding, training, and coaching. Create and manage staff schedules. Provide regular performance feedback and coaching.
Store Operations & Inventory
Oversee daily store operations and opening and closing procedures. Manage inventory accuracy, merchandising, and loss prevention. Ensure compliance with company, carrier, and regulatory requirements. Maintain a clean, professional retail environment.
Reporting & Administration
Maintain accurate sales, inventory, and operational records. Provide performance updates to leadership. Support new products, systems, and process rollouts.
Qualifications
Two or more years of retail sales experience, preferably in wireless, broadband, or technology. Prior supervisory or lead experience preferred. Strong sales, coaching, and customer service skills. Comfortable with point-of-sale systems and inventory management.
Location & Work Environment
- On site in our new Walla Walla Retail Store
This job description is intended to describe the general nature and level of work performed and is not an exhaustive list of all responsibilities.
Pay Range:
- Inland Cellular offers a competitive salary range based on qualifications and experience. The annual base salary range for this role is $43,000–$55,000. The actual base salary offered will be determined based on factors including (but not limited to) relevant skills and experience, job-related knowledge, internal equity, and geographic location, and may be modified as needed to comply with applicable law.
- This role is also eligible for monthly commission & bonus program in addition to your salary, in accordance with company plan terms. Commissions are not guaranteed and are subject to individual performance and continued eligibility under the applicable plan.
Benefits:
- 40 Hours of Sick Leave Annually
- PTO: (semi-monthly payroll)
- Years 1-3, 4 hours per pay period
- Years 4-10, 5.33 per pay period
- Years 11 or more 6.67 per pay period
- Six Paid Holidays/Paid Days Off
- New Year’s Day, Labor Day, Memorial Day, Thanksgiving Day, Independence Day, Christmas Day
- 401(k) Retirement Plan
- 401(k) employer match up to 4% after one year of employment
Company paid (after two full months of employment):
- Life Insurance, Long Term Disability and Accidental Death and Dismemberment
- Vision Insurance
- Medical Insurance
- Dental Insurance
- Health Savings Account with company contribution
Voluntary Benefits:
- Short Term Disability, Accident and Critical Illness and additional Life insurance (available during open enrollment period, annually)
- Life Flight and Airlift Northwest
- ID theft protection
Additional Benefits:
- 10% off WSU MBA Program
- $240 Gym Membership, annually
- At-cost purchase for all Inland Cellular gear items
