Issues with sending and receiving message from other carriers – Updated 5/22/2025 2:30 pm
May 20, 2025Update: Issues with messaging to and from other carriers have been resolved. Most issues with short codes (usually used for verification) not going through are also resolved although we are still waiting on updates from a couple of companies on this part of the issue.
We are currently having issues with sending and receiving text messages with other carriers. We are working to resolve the issue as soon as we can. At this time we do not have an exact estimate as to when the fix will be implemented, but at this time we are hoping that some good progress will be made by later in the week.
Voice & Text Messaging Outside Inland Cellular Regional Area
January 25, 2023iPhone Users
iPhone users will need to enable VoLTE in their device settings. Click here for the steps.
Samsung Users
Samsung users need a software update before those devices can utilize VoLTE services. The timeline for releasing this software update will vary based on the device model. Click here for the steps and to learn more about VoLTE.
If you do not have the most up-to-date device software, a VoLTE-capable SIM & phone, your calling and text messaging services may be impacted when using our national partners’ networks. LTE data services will remain functional, and customers can utilize over-the-top applications to communicate when outside our home area. LTE data services will remain functional, and customers can utilize over-the-top applications to communicate when outside our home area. Find out if your device & SIM are VoLTE Ready
iMessages and Facetime audio calls for iPhone users will still be functional because these messages travel over the LTE data network. Samsung users calling via google duo will also work.
Frequently Ask Questions:
How do I know if my device & SIM are VoLTE capable?
You can check your device and SIM on this page: https://inlandcellular.com/volte/
Will my cellular data still work outside the Inland Cellular Regional area?
LTE Data services will remain functional, and services inside the Inland Cellular regional area will not change.
What are over-the-top applications?
Over-the-top (OTT) applications are any app on your phone that utilizes cellular data or the internet rather than traditional cellular service.
Commonly used apps: Messenger, Talkatone, WhatsApp, Google Duo, Facetime, Snapchat, Zoom, Teams, Hangouts, Google Voice
I requested a SIM be mailed to me, but I haven’t gotten it; what do I do?
You can always reach out to us, and a rep can check your account to see if your SIM card order is pending. Call us, chat with us online or stop by your nearest location.
