Job Type: Full time

Your Role:

Inland Cellular is seeking an energetic and ambitious Wireless Solutions Rep to join our team. A Wireless Solutions Rep is responsible for serving our customers within our store as well as within our communities. This position is responsible for providing industry-leading customer support to every person who walks in our door.

Ties to the local community or a willingness to relocate are required.

You are:

An ambitious individual who’s willing to think outside the box. You understand the importance of developing strong business relationships. You have excellent verbal and written communication skills. You understand how wireless and related technology enhances lifestyle and business. You are self-motivated and excellent at time management.

Your Tasks & Skills:

• Help drive business, develop relationships, manage small to large accounts.
• Have an interest in technology and developing customized technology solutions
• Create and maintain accounts while understanding key business strategies and wireless technology
• Have basic industry experience and wireless knowledge.
• Able to work independently as well as part of a team.
• Organized and driven to meet company and personal goals and expectations.
• Involvement in community boards, committees, and organizations, including attending community functions and after-hour events.

Perks & Benefits:

• Competitive pay structure with uncapped commission and bonuses for achieving targets.
• Company provided cell phone, and employee discounts on accessories.
• Discounted service for immediate family.
• 40 Hours of Sick Leave Annually
• PTO: (semi-monthly payroll): Years 1-3, 4 hours per pay period, Years 4-10, 5.33 per pay period, Years 11 or more 6.67 per pay period.
• Six Paid Holidays/Paid Days Off (New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day.
• 401(k) Retirement Plan: 401(k) employer match up to 4% after one year of employment
• Company paid (after 2 full months of employment): Life Insurance, Long Term Disability and Accidental Death and Dismemberment, Vision Insurance, Medical Insurance, Dental Insurance, Health Savings Account with company contribution.

Voluntary Benefits:

• Short Term Disability, Accident and Critical Illness and additional Life insurance (available during open enrollment period, annually)
• Life Flight and Airlift Northwest
• ID theft protection

Additional Benefits:

• $240 Gym Membership allowance, annually
• At-cost purchase for all Inland Cellular gear items
• 10% off WSU MBA Program
• 10% Mountain Joy Purchase

We are:

Inland Cellular is a regionally owned and operated wireless company with nationwide service. We have been providing quality local cellular service since 1989. Our goal is to provide our customers with the friendliest, most complete customer service while providing local cellular service that is second to none. We pursue this by recruiting, developing, and retaining top-notch talent who share our passion for service and connection to local communities.

Our company culture sets us apart. We care about employee development and satisfaction. Our culture fosters open communication, accountability, and fun.

Sound good? Apply with us today.

Job Type: Full-time

Pay: $17.13 - $21.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Ability to Commute:

• Orofino, ID 83544 (Required)

Ability to Relocate:

• Orofino, ID 83544: Relocate before starting work (Required)

Work Location: In person

Channel Manager (Authorized Sales & Partner Programs)

Department: Sales
Reports To: Director of Sales
Location: Hybrid / Field-based within service footprint (travel required)

Role Overview

The Channel Manager is responsible for building, scaling, and optimizing the company’s authorized sales partner ecosystem, including door-to-door teams, referral partners, local businesses, and affiliate channels.

This role owns partner-driven revenue performance across residential and small business broadband and mobile services. The Channel Manager ensures partners are effectively recruited, enabled, managed, and held accountable to performance targets aligned with company growth objectives.

The role works closely with Market Development Managers (MDMs) to activate partners at the local level and ensure alignment with market launch strategies and demand generation efforts.

Key Responsibilities

Partner Recruitment & Channel Development

• Develop and execute a scalable Authorized Sales Partner strategy across all markets
• Identify, recruit, and onboard:
  • Door-to-door sales organizations
  • Local independent contractors and micro-territory reps
  • Referral partners (local businesses, community leaders, property managers)
• Build a pipeline of partners aligned to current and upcoming network builds

Partner Enablement & Launch Readiness

• Design and deploy partner onboarding programs, including:
  • Product training (Fiber, Fixed Wireless, Mobile, bundled offers)
  • Sales playbooks and scripts
  • Tools and systems training (order entry, lead management, CRM)
• Ensure partners are fully prepared for:
  • Pre-launch registration campaigns
  • Market launch sales activity
  • Post-launch penetration acceleration

Performance Management & Accountability

• Own partner sales performance across all assigned markets
• Establish and manage:
  • Revenue targets
  • Activation volumes
  • Conversion rates
  • Quality metrics (install success, churn, customer satisfaction)
• Monitor partner performance and take corrective action as needed:
  • Coaching and performance improvement plans
  • Partner optimization or replacement where necessary

Compensation & Incentive Strategy

• Design and manage partner compensation structures, including:
  • Commission plans
  • SPIFFs and short-term incentives
  • Market-specific promotional programs
• Ensure alignment with company CAC/CPGA targets and long-term profitability

Market Launch Execution (In Partnership with MDMs)

• Collaborate with Market Development Managers to:
  • Align partner activation with market readiness timelines
  • Deploy partners into priority neighborhoods and build zones
  • Support local events, promotions, and campaign-driven sales efforts
• Ensure strong coordination between:
  • Marketing campaigns
  • Partner activity
  • Field execution

Channel Operations & Process Optimization

• Establish scalable processes for:
  • Partner onboarding and certification
  • Lead distribution and tracking
  • Sales attribution and reporting
• Partner with internal teams to improve:
  • Order flows
  • Installation scheduling coordination
  • Customer experience across partner-driven sales

Reporting & Performance Insights

• Track and report on key channel metrics:
  • Sales by partner and market
  • Cost per gross add (CPGA) and CAC
  • Conversion rates and funnel performance
• Provide insights and recommendations to Sales and Marketing leadership to improve performance

Success Metrics (Examples)

• Partner-driven revenue and net adds vs plan
• Cost per acquisition (CPA / CPGA) within target thresholds
• Partner productivity (sales per rep per day/week)
• Conversion rates from lead to activation
• Partner retention and growth
• Contribution of partner channel to total subscriber growth
• Market penetration rates (in collaboration with MDMs and Marketing)

Qualifications & Experience

Required

• 5+ years of experience in:
  • Channel sales, indirect sales, or partner programs
• Proven success building and scaling third-party sales channels
• Experience managing commission-based or contractor sales teams
• Strong understanding of performance management and incentive design
• Ability to operate in a fast-paced, build-driven environment with changing priorities
• Willingness to travel frequently within assigned markets

Preferred

• Experience in broadband, telecom, wireless, or subscription-based services
• Familiarity with door-to-door sales models and rural market dynamics
• Experience working alongside marketing and demand generation teams
• Background in affiliate or referral program development

Core Competencies

• Channel strategy and partner development
• Performance management and accountability
• Data-driven decision making
• Strong leadership without direct authority
• Cross-functional collaboration (Sales, Marketing, Operations)
• Execution-focused with a bias toward results

Why This Role Matters

The Channel Manager is critical to ensuring that broadband network investments translate into efficient, scalable customer acquisition. This role builds the local sales engine that complements digital channels and market development efforts—driving penetration, accelerating growth, and maintaining cost discipline across rural and underserved markets.

Pay Range:

• Inland Cellular offers a competitive salary range based on qualifications and experience. The annual base salary range for this role is $65,000–$78,000. The actual base salary offered will be determined based on factors including (but not limited to) relevant skills and experience, job-related knowledge, internal equity, and geographic location, and may be modified as needed to comply with applicable law.
• This role is also eligible for monthly bonus program, in accordance with company plan terms. Bonuses, if any, are not guaranteed and are subject to individual and company performance and continued eligibility under the applicable plan.

Benefits:

• 40 Hours of Sick Leave Annually 
• PTO: (semi-monthly payroll)
  • Years 1-3, 4 hours per pay period
  • Years 4-10, 5.33 per pay period
  • Years 11 or more 6.67 per pay period
• Six Paid Holidays/Paid Days Off
  • New Year’s Day, Labor Day, Memorial Day, Thanksgiving Day, Independence Day, Christmas Day
• 401(k) Retirement Plan
  • • 401(k) employer match up to 4% after one year of employment

•  Company paid (after two full months of employment):
• • Life Insurance, Long Term Disability and Accidental Death and Dismemberment
  • Vision Insurance
  • Medical Insurance
  • Dental Insurance
  • Health Savings Account with company contribution

Voluntary Benefits:

• Short Term Disability, Accident and Critical Illness and additional Life insurance (available during open enrollment period, annually)
• Life Flight and Airlift Northwest
• ID theft protection

Additional Benefits:

• 10% off WSU MBA Program
• $240 Gym Membership, annually
• At-cost purchase for all Inland Cellular gear items

Location: Walla Walla, WA Company: Inland Cellular

Position Overview

The Sales Supervisor is responsible for leading the day-to-day operations of Inland Cellular’s wireless and broadband retail location in Walla Walla, Washington. This role oversees a small team of sales and customer care representatives and is accountable for driving sales performance, delivering exceptional customer experience, and ensuring efficient store operations including inventory, scheduling, and compliance. This is a hands-on leadership role ideal for someone who enjoys coaching a team, selling alongside staff, and owning results in a community-focused retail environment.

Sales Leadership & Performance

Lead, coach, and motivate retail staff to achieve and exceed sales goals for wireless, broadband, and related services. Actively participate in sales while modeling effective selling behaviors. Track daily, weekly, and monthly sales performance and address gaps. Execute promotions, upsell, and cross-sell strategies aligned with Inland Cellular objectives.

Customer Experience & Care

Deliver a consistent, high-quality customer experience. Resolve escalated customer issues professionally and efficiently. Ensure staff are knowledgeable on products, pricing, and policies. Build strong local community relationships to support brand growth.

Team Supervision & Development

Supervise and develop a small team of retail sales and customer care representatives. Assist with hiring, onboarding, training, and coaching. Create and manage staff schedules. Provide regular performance feedback and coaching.

Store Operations & Inventory

Oversee daily store operations and opening and closing procedures. Manage inventory accuracy, merchandising, and loss prevention. Ensure compliance with company, carrier, and regulatory requirements. Maintain a clean, professional retail environment.

Reporting & Administration

Maintain accurate sales, inventory, and operational records. Provide performance updates to leadership. Support new products, systems, and process rollouts.

Qualifications

Two or more years of retail sales experience, preferably in wireless, broadband, or technology. Prior supervisory or lead experience preferred. Strong sales, coaching, and customer service skills. Comfortable with point-of-sale systems and inventory management.

Location & Work Environment

• On site in our new Walla Walla Retail Store

This job description is intended to describe the general nature and level of work performed and is not an exhaustive list of all responsibilities.

Pay Range:

• Inland Cellular offers a competitive salary range based on qualifications and experience. The annual base salary range for this role is $43,000–$55,000. The actual base salary offered will be determined based on factors including (but not limited to) relevant skills and experience, job-related knowledge, internal equity, and geographic location, and may be modified as needed to comply with applicable law.
• This role is also eligible for monthly commission & bonus program in addition to your salary, in accordance with company plan terms. Commissions are not guaranteed and are subject to individual performance and continued eligibility under the applicable plan.

Benefits:

• 40 Hours of Sick Leave Annually
• PTO: (semi-monthly payroll)
  • Years 1-3, 4 hours per pay period
  • Years 4-10, 5.33 per pay period
  • Years 11 or more 6.67 per pay period
• Six Paid Holidays/Paid Days Off
  • New Year’s Day, Labor Day, Memorial Day, Thanksgiving Day, Independence Day, Christmas Day
• 401(k) Retirement Plan
  • 401(k) employer match up to 4% after one year of employment

Company paid (after two full months of employment):

• Life Insurance, Long Term Disability and Accidental Death and Dismemberment
• Vision Insurance
• Medical Insurance
• Dental Insurance
• Health Savings Account with company contribution

Voluntary Benefits:

• Short Term Disability, Accident and Critical Illness and additional Life insurance (available during open enrollment period, annually)
• Life Flight and Airlift Northwest
• ID theft protection

Additional Benefits:

• 10% off WSU MBA Program
• $240 Gym Membership, annually
• At-cost purchase for all Inland Cellular gear items

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